Shipping & Delivery

Free shipping
1)We will ship Items out within 1 to 3 days after you payment confirm.

2) Most orders in the USA, Canada, Australia, Asia and Europe are delivered within 10-20 business days. (Except holiday seasons such as Christmas)

3) Meanwhile, we understand that how eager you want to get your items. Please don’t worry about that. We are making every effort to process your orders.

4) All expected Christmas present should have been made before December 1

5) Please note that business days are Monday through Friday. Shipping times don’t include processing times. The processing time will depend on the quantity and whether customization is needed.

6) To ensure smooth delivery, please confirm your mailing address and contact details before you submit your order. For your easy reference, we also provide tracking number. It will be sent in 1-3 days after your item is shipped.

7) A tracking number will be provided

8) Please ensure that the name and address is 100% correct to avoid any returns, thanks.

9) We have our warehouses in Asia, US,UK and Hong Kong. Based on the availability, the packages are shipped accordingly.

10) We are using DHL Express as the courier.

“Due to the ongoing situation, please allow enough time for orders to be processed and ready to be shipped. Orders may experience some delays due to the current pandemic situation. We are doing our best to ensure the shopping experience continues as much normal. Please contact us at help@gingenious.com with any questions or concerns”.

Contact Info

Email: help@gingenious.com
Phone: +60182072932
Address: SSU Crew World Wide, Jalan Cendana, Kampung Baru, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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