Returns & Refunds Policy

30 Days Return Policy

Please make sure that the products in its original condition . That means the product hasn’t been washed, worn, plastic packing removed, damaged. Items that is used or washed already, it cannot be exchanged or return. Please understand.

RETURN PROCESS

  1. You may return your purchase to us up to 30 days from the receipt date.
  2. Products must be in marketable condition and in the original box and/or packaging.
  3. Please contact our customer service and they will send you the return label.
  4. Return shipping cost will be paid by the customer. Original shipping fee is non-refundable.
  5. For used items, we provide you with limited 30-day warranty. After that, please refer to the manufacturer’s warranty policy.
  6. Once we receive your returned parcel, it will be checked by our fulfillment center (usually within 72 hours of receipt). Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 10 business days.
  7. Please contact us to avoid any delays in processing your refund.

REFUND

Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 10 business days.

Contact Info

Email: help@gingenious.com
Phone: +60182072932
Address: SSU Crew World Wide, Jalan Cendana, Kampung Baru, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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