30 Days Return Policy
Please make sure that the products in its original condition . That means the product hasn’t been washed, worn, plastic packing removed, damaged. Items that is used or washed already, it cannot be exchanged or return. Please understand.
RETURN PROCESS
- You may return your purchase to us up to 30 days from the receipt date.
- Products must be in marketable condition and in the original box and/or packaging.
- Please contact our customer service and they will send you the return label.
- Return shipping cost will be paid by the customer. Original shipping fee is non-refundable.
- For used items, we provide you with limited 30-day warranty. After that, please refer to the manufacturer’s warranty policy.
- Once we receive your returned parcel, it will be checked by our fulfillment center (usually within 72 hours of receipt). Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 10 business days.
- Please contact us to avoid any delays in processing your refund.
REFUND
Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 10 business days.
Contact Info
Email: help@gingenious.com
Phone: +60182072932
Address: SSU Crew World Wide, Jalan Cendana, Kampung Baru, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia